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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Davis

June 5, 2025

5  out of  5
rating by Richard Davis
"Melissa has been a blessing with my whole ordeal with my stolen car... I believe she went over and beyond her duties to keep me calm... And she's a asset to your company..."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sabrina Rice

June 5, 2025

5  out of  5
rating by Sabrina Rice
"Been with Glenn Gilbert over 30 years. Not one issue. Awesome people especially PAM in the office. Pam makes my life easier when making payments and/or other issues . Can’t forget Josh. Great guy. Thank You guys for all the years of business and hopefully more to come. 🩷"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christy Bratcher

June 3, 2025

5  out of  5
rating by Christy Bratcher
"Always very professional and ready to help resolve any issues or complaints as timely as possible. Would recommend them to everyone."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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John Cowley

May 31, 2025

5  out of  5
rating by John Cowley
"They are always very helpful. They all seem to enjoy there job."
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Deann Yelton

May 21, 2025

5  out of  5
rating by Deann Yelton
"We have our car and home insurance with Statefarm for over 30 years. We stay with them because they offer good prices and are always available when needed."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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mark kessinger

May 20, 2025

5  out of  5
rating by mark kessinger
"I have been insured by State Farm and have known Glenn Gilbert for over 40 years! He is the BEST insurance agent / person in the Louisville area! Melissa, Barb, Josh, and Glenn are AWESOME!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Terri Scheller

May 19, 2025

5  out of  5
rating by Terri Scheller
"Friendly and helpful!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tina Leffler

May 19, 2025

5  out of  5
rating by Tina Leffler
"Glenn Gilbert's team at State Farm does a fantastic job serving their clients. Melissa is always on top of everything and answers any questions you may have. Her client service skills are 15 out of a 1-10 scale. Always polite, friendly and helpful. I enjoy working with her and her teammates."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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chris fadel

September 25, 2024

5  out of  5
rating by chris fadel
"Josh is always on top of anything! Quick to get back to me and give us our best options. He has even told me to shop the policy, i have and always find myself back with them. Family owned and you get that experience. Good people!"
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Scott Estes

September 25, 2024

5  out of  5
rating by Scott Estes
"Working with the State Farm Staff was a great experience! Specifically, Melissa went above and beyond and made a not-so-good situation (car wreck) a MUCH better experience than it would have been otherwise. I highly recommend Glenn and his team."
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James Peeler

January 23, 2024

5  out of  5
rating by James Peeler
"I've been with Glenn Gilbert's office for well over a decade and I've never had any issues. I've filed a handful of claims and they took care of it right away. The people that work in the office are very helpful and friendly. I strongly recommend this place to anyone!!"
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Wayne Jacobs

January 16, 2024

5  out of  5
rating by Wayne Jacobs
"Excellent"
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Sue Dietzman

March 27, 2023

5  out of  5
rating by Sue Dietzman
"Great people and very helpful and knowledgeable."
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Mike Martin

July 20, 2022

4  out of  5
rating by Mike Martin
"Very knowledgeable and are there for your insurance needs.."
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Jim Leffler

January 4, 2022

5  out of  5
rating by Jim Leffler
"Always helpful, always listen. Great people"
We responded:
"Thanks From Glenn Gilbert Agent"
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Richard M thomas

August 19, 2021

4  out of  5
rating by Richard M thomas
"Friendly staff"
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Pamela Speer

November 20, 2020

5  out of  5
rating by Pamela Speer
"My family and I have been with this office since 1983 and have always received the best service one could have. Today i spoke with Tishell (spelling may be incorrect , sorry ) she was very informative and helpful. I highly recommend this agency. :) I will have to tell you that my best friend's husband actually has a insurance agency with another company and I did not switch because of my relationship with Glen Gilbert's office."
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Richard Cundiff

November 12, 2020

5  out of  5
rating by Richard Cundiff
"Great people to work with"
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Jim Eastburn

November 10, 2020

5  out of  5
rating by Jim Eastburn
"I have been insured by Glenn Gilbert for close to 40 years. Home, auto, and life. Always first class service."
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J.B. Wilikers

January 23, 2020

5  out of  5
rating by J.B. Wilikers
"Great rates and there are 2 really sweet ladies that work there. Love them."
We responded:
"Thanks, sorry for the delay but your review is greatly appreciated. If you feel we helped you, could you pass the word! From agent Glenn Gilbert"
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Catherine Justice

March 8, 2019

5  out of  5
rating by Catherine Justice
"I have used this agency for insurance for many years. I have always had quick and attentive service. Recently I worked with Brenda who was the most helpful, kindest, and very knowledgeable young woman. I was very pleased with my experience with her. I would recommend this agency to friends without hesitation."
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Shannon Axsom

March 5, 2019

5  out of  5
rating by Shannon Axsom
"Very helpful , knowledgeable and friendly agents!!!"
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Elizabeth S.

February 19, 2019

5  out of  5
rating by Elizabeth S.
"Excellent staff!"
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Leigh Belk

February 14, 2019

5  out of  5
rating by Leigh Belk
"These guys have taken good care of me for years. Anytime I’ve been tempted to look into cheaper rates I find I’m already getting the best rates I can find. The staff have always been great, I would definitely recommend if looking for a new insurance office😊"
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Joshua Gilbert

February 13, 2019

5  out of  5
rating by Joshua Gilbert
"What a great team they have working!"