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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Peeler

January 23, 2024

5  out of  5 rating by James Peeler
"I've been with Glenn Gilbert's office for well over a decade and I've never had any issues. I've filed a handful of claims and they took care of it right away. The people that work in the office are very helpful and friendly. I strongly recommend this place to anyone!!"
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Wayne Jacobs

January 16, 2024

5  out of  5 rating by Wayne Jacobs
"Excellent"
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mark kessinger

September 11, 2023

5  out of  5 rating by mark kessinger
"I have been insured by State Farm and have known Glen Gilbert for over 40 years! He is the BEST insurance agent / person in the Louisville area!"
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Sue Dietzman

March 27, 2023

5  out of  5 rating by Sue Dietzman
"Great people and very helpful and knowledgeable."
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Mike Martin

July 20, 2022

4  out of  5 rating by Mike Martin
"Very knowledgeable and are there for your insurance needs.."
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Jim Leffler

January 4, 2022

5  out of  5 rating by Jim Leffler
"Always helpful, always listen. Great people"
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Richard M thomas

August 19, 2021

4  out of  5 rating by Richard M thomas
"Friendly staff"
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Pamela Speer

November 20, 2020

5  out of  5 rating by Pamela Speer
"My family and I have been with this office since 1983 and have always received the best service one could have. Today i spoke with Tishell (spelling may be incorrect , sorry ) she was very informative and helpful. I highly recommend this agency. :) I will have to tell you that my best friend's husband actually has a insurance agency with another company and I did not switch because of my relationship with Glen Gilbert's office."
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Richard Cundiff

November 12, 2020

5  out of  5 rating by Richard Cundiff
"Great people to work with"
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Jim Eastburn

November 10, 2020

5  out of  5 rating by Jim Eastburn
"I have been insured by Glenn Gilbert for close to 40 years. Home, auto, and life. Always first class service."
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J.B. Wilikers

January 23, 2020

5  out of  5 rating by J.B. Wilikers
"Great rates and there are 2 really sweet ladies that work there. Love them."
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Catherine Justice

March 6, 2019

5  out of  5 rating by Catherine Justice
"I have used this agency for insurance for many years. I have always had quick and attentive service. Recently I worked with Brenda who was the most helpful, kindest, and very knowledgeable young woman. I was very pleased with my experience with her. I would recommend this agency to friends without hesitation."
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Shannon Axsom

March 5, 2019

5  out of  5 rating by Shannon Axsom
"Very helpful , knowledgeable and friendly agents!!!"
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Elizabeth S.

February 19, 2019

5  out of  5 rating by Elizabeth S.
"Excellent staff!"
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Leigh Belk

February 14, 2019

5  out of  5 rating by Leigh Belk
"These guys have taken good care of me for years. Anytime I’ve been tempted to look into cheaper rates I find I’m already getting the best rates I can find. The staff have always been great, I would definitely recommend if looking for a new insurance office😊"
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Joshua Gilbert

February 13, 2019

5  out of  5 rating by Joshua Gilbert
"What a great team they have working!"
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JW Harvey

February 12, 2019

5  out of  5 rating by JW Harvey
"I called after hours and immediately got a call from Tachelle since she was still in the office late and took care of my issues. I was afraid my front overhang was going to fall down due to the recent Weather or a limb had hit the Overhang and I feel this was a very important matter and she gave me a number to call and they are coming to look at it tomorrow. Thank you very much. I have been with this company since I was in my early twenties (I am now 55) and have never had an issues and they are great to work with. Great job"
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Vivian Remmel

February 12, 2019

5  out of  5 rating by Vivian Remmel
"I have spoken to Ms Tachelle Burgin she is very knowledgeable about insurance and gave my friend and I information that helped us form a better report to our committee. Thank you so much for your time and help."
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Joe Staples

February 12, 2019

5  out of  5 rating by Joe Staples
"Tachelle is amazing and very helpful!"
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Celia Hibben

February 12, 2019

5  out of  5 rating by Celia Hibben
"Tachelle is very professional and caring. Great experience!"
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Zella Buerkle

February 12, 2019

5  out of  5 rating by Zella Buerkle
"Tachelle is awesome very nice always pleasant"
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Lisa Young

February 12, 2019

5  out of  5 rating by Lisa Young
"Tachelle is amazing!"
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stacey bond

April 12, 2018

5  out of  5 rating by stacey bond
"Tachelle and Beverly are awesome , they always work with me,. We have never had a bad experience with them . We have been with Glenn Gilbert since 2005"
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Oz Garcia

September 8, 2016

2  out of  5 rating by Oz Garcia
"Excesivamente caro"
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ibeat theleaves

December 8, 2015

1  out of  5 rating by ibeat theleaves
"I wrecked my car on November the 9th. I was not at fault. I DROVE my car to the Collision center. On December 4th I called to check the repair status of my car they said they hadn’t even began to work on it. It was deemed totaled by state farm. No one told me my car was just sitting there. No one told me my car was totaled. In my ignorance I assumed no news is good news. My rental allotment of $600 had also ran out. Guess what, no one told me that either! I’m now paying for a rental car for another month because no one in three professional industries can communicate to the one person that is supposed to matter (me). If I had never called would any of them had ever contacted me? I thought full coverage insurance was supposed to take care of me. I thought State Farm was supposed to take care of me. I’m estimating $700-900 in additional rental fees because nobody can touch my car till mid-January. I also locked my keys in my rental only to find out State Farms road side assistance won’t cover my rental, so I had to pay for that out of pocket! No one from Glenn Gilberts office ever contacted me. I've talked more to the other insurance company than my own. Long hold times with corporate, and no one ever answers the phone at the local office. There has to be better service out there."